In this section you will be able to consult the most frequently asked questions regarding:


the registration process, the order method, shipments, payments and returns.



How can I create an account?


Click here

Fill out the form with the requested data and finally REGISTER

Always check your registration email in your inbox.



I already have an account, where can I log in?



Click here

Fill in the data. E-mail and Password and finally click on "Login or Register"



Is it possible to place an order without being registered?

Yes, it is possible to place an order as a guest customer, without having to register.



I forgot my password, what can I do?

In the login area you will find written "Have you forgotten your password?", Just enter your e-mail address to receive a temporary link to reset it.

The direct link is this



If I add a product to the cart, do I have to buy it?

Adding a product to the cart is absolutely not binding, even if you are logged in with your personal account.



What are the delivery times?

Delivery times are usually around 2/3 working days.



Does the price of the products have VAT included?

Yes. The indicated price already includes VAT.








Is it possible to request a gift box?

Yes it is possible, free of charge, when choosing the shipping method.



Do I have to make a gift, can I send my order directly to the person I want to give the gift to along with a greeting card?

Certain! Simply enter the data of the recipient to whom you want to send it in the shipping address and your data in the billing address. At the time of purchase (choosing the shipping method), you can request a greeting card where you can add a dedication.



How can I make a return?

Access the personal area

Click on "history and order details"

Search for the desired order and then on the right click on "details"

Select the product to return and indicate a reasoN

Finally press on "ask for return"



What are the accepted payment method

The payment methods are as follows:


Debit / credit card

Cash on delivery


What happens to my order if I purchase something that is no longer in stock?

It may happen that some items are no longer available, even following an order already placed. In this case, the product will be canceled from your order and you will be refunded the amount paid.



Is it possible to cancel my account?

Yes, it is possible. Through our “Contacts” page us, request the cancellation of your account through the form.



Can I view the invoice?

Yes, it will be sent to you by e-mail and can be consulted by logging into your account on ORDER HISTORY AND DETAILS.

New Account Register

Already have an account?
Log in instead Or Reset password